TimelyMD Access Info and FAQs

| August 26, 2020
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Note: this post has been updated multiple times to reflect extensions of the TimelyMD service.

In response to the unprecedented challenges of the COVID-19 pandemic, the university has partnered with TimelyMD to make mental telehealth counseling free and available to all Johns Hopkins students and trainees. This resource will be available through May 28, 2021. To access TimelyMD, visit jhu.edu/mentaltelehealth and use your Hopkins email and the service key JHU2020.

TimelyMD provides three key services to our community:

  • TalkNow. This online resource is staffed by mental health professionals (counselors, psychologists, marriage and family therapists, etc.). You can contact TalkNow about any issue at any time. Examples of topics you may want to discuss include (but are not limited to) relationship challenges, anxiety surrounding COVID-19, transition issues, etc. Learners in the US and countries that permit web access can use the service.
  • Scheduled mental telehealth counseling. Make an appointment to talk with a provider who is licensed in your state. This service, which is available to students located in all 50 states, will mitigate many of the limitations of state-by-state licensure restrictions for counseling services.
  • Psychiatric telehealth services, with referrals from JHU providers. TimelyMD will be able to provided limited psychiatric telehealth services to students on a referral basis from JHU providers. Students interested in these services should first contact Homewood Counseling Center (Homewood & Peabody), University Health Services Mental Health (BSPH, SOM, SON), or JHSAP (AAP, CBS, EFP, SAIS, SOE), according to their current enrollment.

These services build upon the university’s current counseling and mental health offerings from the Homewood Counseling Center, University Health Services Mental Health, and the Johns Hopkins Student Assistance Program (JHSAP). All three offices continue to provide care for our students and trainees remotely through phone and/or video mental telehealth appointments.

The Student Health and Wellness Center (SHWC) at Homewood and University Health Services (UHS) in East Baltimore also continue to remain open for essential and urgent medical needs including prescription management. You must call first before coming to either clinic to determine if staff can support you remotely. SHWC and UHS also offer support after hours and on weekends. SHWC can be reached by calling 410-516-8270. UHS can be reached by calling 410-955-3250.

In this unique historic moment, everyone is susceptible to stress, fear, and symptoms of anxiety and depression. Those are entirely normal human responses to recent events. We care about you, and we hope you reach out if you need help and make use of all the tools at your disposal.

Frequently Asked Questions

Q: Who can use Timely MD?

A: Any student or trainee enrolled in a Johns Hopkins University program can use the service, including undergraduate, graduate, and professional students, post-doctoral fellows, and house staff. TalkNow is available in the US and countries that permit web access to the site and app. Scheduled counseling is available in the US only.

Q: What services are available?

A: There are three services available:

  • TalkNow. This online resource is staffed by mental health professionals (counselors, psychologists, marriage and family therapists, etc.). You can contact TalkNow about any issue at any time. Examples of topics you may want to discuss include (but are not limited to) relationship challenges, anxiety surrounding COVID-19, transition issues, etc. Learners in the US and countries that permit web access can use the service.
  • Scheduled mental telehealth counseling. Make an appointment to talk with a provider who is licensed in your state. This service, which is available to students located in all 50 states, will mitigate many of the limitations of state-by-state licensure restrictions for counseling services.
  • Psychiatric telehealth services, with referrals from JHU providers. TimelyMD will be able to provided limited psychiatric telehealth services to students on a referral basis from JHU providers. Students interested in these services should first contact HCC (Homewood & Peabody), UHS-MH (BSPH, SOM, SON), or JHSAP (AAP, CBS, EFP, SAIS, SOE), according to their current enrollment.

Q: How does it work?

A: Visit jhu.edu/mentaltelehealth and use your Hopkins email to log in. TalkNow and counseling sessions do not require any kind of referrals, but psychiatric services require a referral from a Hopkins clinician from the Counseling Center or University Health Services.

Q: I am having an emergency. What should I do?

A: You should reach out to someone for help.